Privacy Policy
This policy explains what personal information My Tassels by Abi Silks ("we") collects on this website, why, and the choices you have.
What we collect
- Order and account details: name, email, phone number, delivery and billing address, order history.
- Payment: payments are processed by our payment gateway partner. We do not see or store your card, UPI or net-banking credentials; we receive only the payment status and reference.
- Usage data: pages viewed, products viewed or added to cart, device and browser type, approximate location, collected with cookies and similar tools.
- Messages: what you send us by email or WhatsApp.
How we use it
- To process, ship and support your order and send order updates.
- To run and improve the website, prevent fraud and meet legal and tax duties.
- To measure and improve our advertising (for example Meta Pixel and Google tags) where you have allowed cookies, and to send offers you have opted in to. You can opt out at any time.
Who we share it with
Only with the services that help us serve you: payment gateway partners, courier companies, email/WhatsApp messaging providers, hosting and analytics/advertising platforms. We do not sell your personal information.
Cookies
We use cookies to keep your cart and login, remember preferences and measure traffic. You can block or delete cookies in your browser; some features (cart, checkout) will not work without them.
Retention and your rights
We keep order records as long as the law requires. You can ask us to access, correct or delete your personal information, or to stop marketing messages, by writing to info@mytassels.com.
Security
The site uses HTTPS and access to customer data is limited to authorised staff. No online system is completely secure, so please choose a strong password.
Contact
My Tassels by Abi Silks, No.9 Annapoorani Palanisamy Nagar, Thenthirupathi Road, Alangombu, Sirumugai, Coimbatore - 641302, Tamil Nadu, India
Email: info@mytassels.com · WhatsApp: +91 97500 32632
Grievance Officer
For a complaint about an order, a product listing or this website, write to our Grievance Officer at info@mytassels.com (subject: Grievance) or WhatsApp +91 97500 32632. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
Grievance Officer: Sivaslevi Ranganathan, My Tassels by Abi Silks, No.9 Annapoorani Palanisamy Nagar, Thenthirupathi Road, Alangombu, Sirumugai, Coimbatore - 641302, Tamil Nadu, India