Frequently Asked Questions
How long does delivery take?
Orders are usually dispatched within 48 hours of payment confirmation and reach you in 2 to 7 days within India. For international orders the estimated time for your address is shown at checkout.
Is shipping free?
Shipping is free on orders above ₹2,000. Below that, the charge is shown at checkout before you pay.
How can I pay?
We accept online payments only: UPI, debit and credit cards, net banking and wallets, through a secure payment gateway. Prices are in Indian rupees and include GST.
Can I cancel or change my order?
Once an order is placed it cannot be cancelled or exchanged, except in the damage cases described in our Return, Exchange & Refund Policy.
My product arrived damaged. What should I do?
Please record a continuous, uncut video of opening the sealed parcel and inspecting the product, then WhatsApp it with your order number and name to +91 97500 32632. We reply within 1 to 2 business days.
Can I return a product I do not like?
No. Slight colour differences from photography or screen settings, and small irregularities in handloom products, are part of the craft and are not grounds for return. Please read our Colour disclaimer before ordering.
Do you ship outside India?
Yes. International orders are final sale because of shipping cost, customs duty and import taxes, which are the customer's responsibility. Before we ship, you can inspect the product on a live video call to confirm colour and details.
How do I place an order?
Browse the products, choose your size and colour, click Add to cart, enter your details at checkout (name, email, address and phone number), pay online and confirm your order.
Can I see a product on a video call before I buy?
Yes. We offer a video call facility for both international and domestic customers, so you can see the colour, drape and weave of the piece you have chosen before we ship it. WhatsApp us on +91 97500 32632 to arrange a time.
Can I change my delivery address after ordering?
The delivery address can be changed only within 3 hours of placing the order. Once an order is dispatched the address cannot be changed without an additional charge. If the address on the order is wrong and the parcel is delivered there or returned to us, we cannot provide a replacement or refund. You can ask the courier to reschedule delivery to another day.
Can I get faster delivery?
Sorry, we do not currently offer an expedited delivery service.
Are there any hidden charges?
No. Prices include GST and you pay only the amount shown in your order summary.
My account was debited but the payment failed. What now?
The amount is normally returned to your bank account within 7 business days. For further help write to info@mytassels.com.
How do I reach you?
WhatsApp +91 97500 32632 (fastest) or email info@mytassels.com. Address: My Tassels by Abi Silks (Abi Silk Sarees), 15/31b2, Sowdeshwari Nagar, Moolathurai, Sirumugai, Mettupalayam, Tamil Nadu - 641302, India